Privacy policy

1. Introduction

At Aquatier, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Aquatier collects, uses, stores, and shares personal information when you visit aquatier.us, browse our products, make a purchase, or contact our customer support team.

By using our website, you acknowledge the practices described in this policy.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

Name.
Billing and shipping addresses.
Email address.
Phone number.

Order and Transaction Information

Products purchased.
Order history.
Transaction details.
Payment status.
Refund and return information.

Payment card information is generally processed by third-party payment providers. We do not intend to store complete payment card numbers or security codes on our own systems.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type and device information.
Operating system.
Website activity and browsing interactions.
Referring website or webpage.
Cookies and similar tracking technologies.

3. How We Use Your Information

We may use collected information for the following purposes:

Processing and fulfilling customer orders.
Arranging shipping and delivery.
Sending order confirmations and tracking notifications.
Responding to customer inquiries.
Managing returns, refunds, and exchanges.
Maintaining website functionality and security.
Improving our products and shopping experience.
Detecting and preventing fraud or unauthorized activity.
Meeting legal and regulatory obligations.
Sending marketing communications where permitted by law and subject to your preferences.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.

These technologies may help us:

Remember shopping cart contents.
Maintain website preferences.
Understand website traffic and performance.
Improve navigation and functionality.
Support relevant advertising activities where applicable.

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

5. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide services.

These parties may include:

E-commerce Platform Providers

Our online store may use Shopify or related service providers to support website hosting, checkout, and store operations.

Payment Processors

Payment service providers process transactions and help protect payment security.

Shipping and Fulfillment Providers

We may share relevant contact and delivery information with shipping carriers and fulfillment partners to deliver your purchases.

Technology and Service Providers

We may use service providers for website maintenance, analytics, customer support, security, and other operational needs.

Legal and Regulatory Authorities

We may disclose information when required by law, legal process, or legitimate requests from relevant authorities.

We do not share personal information with third parties for their own purposes except as described in this policy or as otherwise permitted by applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

The nature of the information.
The duration of our customer relationship.
Order and transaction requirements.
Legal, tax, and accounting obligations.
Dispute resolution and fraud prevention needs.

When information is no longer reasonably necessary, we take appropriate steps to delete or securely dispose of it, subject to applicable legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to use secure devices and protect their account credentials and personal information.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of eligible personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications or data uses where applicable.

To exercise an applicable privacy right, please contact us at hello@aquatier.us.

We may need to verify your identity before processing certain requests.

9. Marketing Communications

We may send promotional emails about products, updates, and special offers where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Please note that even if you unsubscribe from promotional communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, and customer service responses.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13 without appropriate parental consent.

If we become aware that personal information has been collected from a child in a manner that violates applicable law, we will take appropriate steps to address the situation.

Parents or legal guardians who have concerns may contact us.