Shipping policy

At Aquatier, we aim to provide a smooth and reliable delivery experience. Please review the following information about our order processing, shipping fees, and estimated delivery times.

Order Processing Time

Our standard order processing time is 1–2 business days.

Orders are prepared and processed after payment confirmation. Business days exclude weekends and recognized public holidays.

During peak shopping periods or unexpected operational delays, processing may take longer.

Shipping Fee

We offer standard shipping at the following flat rate:

Standard Shipping: $5.99 per order

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Estimated Delivery Time

Our estimated standard transit time is 5–8 business days after your order has been processed and shipped.

Please note that the total estimated fulfillment and delivery time consists of:

Order processing: 1–2 business days.
Shipping transit: 5–8 business days.

These are estimates rather than guaranteed delivery dates.

Shipping Address

Please ensure that your shipping address and contact information are accurate and complete before placing your order.

Aquatier cannot guarantee successful delivery when incorrect or incomplete information is provided at checkout.

If you notice an error in your shipping address, contact us immediately at hello@aquatier.us. Address changes can only be accommodated before the order enters the shipping process.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details when available.

Please allow time for the carrier to update the tracking information after the package enters its network.

Shipping Delays

Delivery times may occasionally be affected by circumstances beyond our control, including:

Severe weather conditions.
Carrier service disruptions.
Public holidays.
Transportation delays.
Incorrect or incomplete delivery information.
Other unexpected logistical circumstances.

If we become aware that your order cannot be shipped within the stated timeframe, we will notify you and provide appropriate options, including cancellation and a refund where applicable.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location and with household members or neighbors.

If you still cannot locate your package, contact us at hello@aquatier.us so we can help investigate the situation.