Refund policy

At Aquatier, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return period under the conditions outlined below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, items must meet the following conditions:

Items must be unused and unworn.
Items must be returned in their original condition.
Original packaging and included accessories should be included where applicable.
Proof of purchase or your order number must be provided.

For hygiene and product-quality reasons, jewelry that has been worn, damaged through use, or altered after delivery may not qualify for a return, except where the item is defective or incorrect.

How to Request a Return

To start a return, please contact our customer support team:

Email: hello@aquatier.us

Please include:

Your order number.
The item or items you wish to return.
The reason for your return.
Photos if the item is damaged or defective.

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back without first contacting us.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us. We will review the issue and provide an appropriate solution, including covering reasonable return shipping costs when applicable.

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law or where the return is due to our error.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Actual posting times may vary depending on your bank or payment provider.